Premier Educational Institution builds a Community to Centralize & Digitize the Communication
A Premier Educational Institution
The institution faced difficulties in bringing all the major stakeholders, viz. students, faculty and guardians, on one platform, wherein the institution can listen and act on all the issues and valid suggestions made by 5000+ students and their guardians.
To bridge the gap between management and the students &
guardians, thereby enabling instant communication of important
notifications and updates to all the involved entities through multiple
channels, and have better control and flexibility over activities
including grievances and queries.
The Avidestal team helped the client set up the community with a database provided by them. Though the DIY platform is simple to use, a knowledge transfer was provided to an internal resource by Avidestal so that the institution could manage the day-to-day activities of the community through a simplified dashboard. Now students, along with their guardians, were on one platform, which made communication hassle-free and, most importantly, allowed the management to reduce the power distance between them and students & guardians. The members had the option to access this community through either a web login or the app.
The creation of a community let one resource handle operations
which were previously offline and required multiple resources across
various teams to collaborate. Time-consuming and often ineffective
processes were now shifted online. Members were able to instantly
get updates about activities, meetings, results, and timings of tests
and classes. The institution has also successfully used the audio and
video calling option to communicate with guardians and
stakeholders separated by geography