Their Problem

The client wanted to provide the best event services. However, he noticed that the reviews regarding his services were not up to his expectations. They needed customers’ feedback to identify service level gaps and understand customers’ perceptions at an affordable price.

Their Goal(s)

To enhance customer expectations by bridging the gap in service level and understanding the customers’ needs. And to improve their online ratings to increase their lead generation.

Our Solution

As our client wanted an affordable qualitative solution, we suggested one of our products AvidIntelli, for their need to collect insights on customers. With multiple questions and logic types, coupled with the feature of sharing media files, they created interactive surveys for their customers to collect their feedback in real-time.

Their Success

The client was happy to see the increase in leads generated and improved online reviews by rectifying their services after understanding their customers’ expectations.